TERMS OF SERVICE AGREEMENT

2.1. In the case of paid RoadSave Services, subject to the payment of RoadSave Service fee(s), and the terms and conditions of such RoadSave Service, the Member shall receive the RoadSave Service(s) as outlined on www.roadsave.co.za (Subscriptions section), which is more fully described on the RoadSave knowledge base which can be accessed here: support.roadsave.co.za.

2.2. In the case of free RoadSave Services (no RoadSave Service fee), subject to the terms and conditions of such RoadSave Service, the Member shall receive the RoadSave Service(s) as outlined on www.roadsave.co.za (Subscriptions section), which is more fully described on the RoadSave knowledge base which can be accessed here: support.roadsave.co.za.

2.3. In the case of competitions and/or promotions: The competition/promotion will be dealt with in accordance with RoadSave’s Competition Terms, the terms and conditions of service set out herein and South African legislation as it may apply. The Competition Terms may be accessed here.

2.4. In the case of Quick Quote services: The quotes are based on limited information, provided by you on the electronic form. The quotes are therefore only illustrative and not a binding offer. The quotes are subject to change, based upon the verification and further consideration of more comprehensive risk related information that you will be required to disclose, when you agree to the third party, insurer or broker contacting you. By inserting and/or verifying your ID Number, you consent to RoadSave and RoadSave third-parties (such third-parties as specified in the Privacy Policy) processing your personal information in order to provide the RoadSave Services and you accept and agree to be bound by our Privacy Policy. Processing includes sharing your information with a registered credit bureau. The information will only be used to simplify the quote process and does not impact your credit rating. Pre-populated information displayed is retrieved from the credit bureau directly. 

2.5. In the case of Motor Vehicle License Renewal services: Currently we only make provision for vehicles registered and licensed in the Gauteng Province, other provinces will follow in the near future.  You agree that all information provided is true and correct and done with the sole permission of the registered owner of the vehicle. RoadSave and/or their partners will not be held responsible or take responsibility for information that was provided incorrectly by you. Should incorrect information be provided (specifically Tare/Tarra of vehicle) the RoadSave quote provided might be incorrect, which could result in a short payment. Even though RoadSave will do its utmost to assist with the license renewal, our system cannot supply the following information prior to the vehicle licence disc being renewed: Vehicle licence blocked by an AARTO enforcement order, Vehicle licence blocked by other unlicensed vehicle/s, or vehicle where CRW is required. (Roadworthy state of vehicle). Our system does not allow for assistance of vehicles licensed more than 5 years ago. RoadSave and/or their partners cannot be held responsible if the re-issuing of your licence disc is blocked due to AARTO enforcement orders or other outstanding vehicle licences. If you are not sure if you have any outstanding enforcement orders please visit the AARTO website: www.aarto.gov.za. No refund can be done on a licence transaction once the licence has been processed and paid for.  Accounts have to be settled in full before the licence disc will be delivered. Once a licence has been processed and paid for, it cannot be cancelled irrespective of whether you have received a disc or not, as the licence fee for the specific vehicle has been paid.

2.6. In the case of Fines services: We will provide you with a quotation reflecting an amount which we will charge you as part of our undertaking to discharge you from your fine liability. This amount shall include both the discharge of the fine, as well as services provided by RoadSave and/or our fine processing providers as part of our undertaking to ensure such discharge. RoadSave shall benefit or incur the cost of any shortfall or surplus in the settlement amount exceeding or equal to the actual costs incurred by it in relation to your discharge of the fine liability. By paying the quoted amount to RoadSave, you authorise a representative of RoadSave and/or their fines processing provider to act on your behalf in relation to the fine, including to communicate with any relevant persons, and to handle the fine as RoadSave and/or its fine processing provider deems sufficient in order to discharge your liability.

2.7. In the case of Pothole Assist service: Service is limited to vehicle damage because of a pothole on a road within the borders of the Republic of South Africa. Pothole Assist cannot guarantee that the road agency or municipality will accept liability for the pothole damage and pay for the damage.

2.8. No RoadSave Service will be provided:

2.8.1. if the Member has already claimed or is in the process of claiming for the damage from their Insurance Company; and/or

2.8.2. if the incident is not reported to us within 5 (five) Business Days of the incident.

2.9. Where the assessor does not substantiate the merits of the case; if the beneficiary does not agree, or there is material conflict between the beneficiary’s assessment and that of the assessor, then the case will be referred to the Pothole Assist Arbitration Panel (“the Panel”). The decision of the Panel will be final and binding on all the parties thereto. The Panel will consist of an admitted attorney, as well as a tyre expert from a leading tyre retailer. Pothole Assist will not be responsible for any costs incurred in referring your case to the Panel.

2.10. Any costs incurred by you in being approached by an outside party, without written consent from Pothole Assist will not be covered.

2.11. You are always free to get outside second opinions but the costs of these will not be borne by Pothole Assist unless prior approval has been secured in writing.

2.12. Subscription Fees must be fully paid up at the time of the incident.

2.13. At the time of the incident you must comply with all the legal and regulatory requirements of the Roads Acts of South Africa and other such relevant legislation.

2.14. Pothole Assist does not guarantee recovery from the relevant roads agency but will endeavour to obtain the best possible settlement for you.

2.15. What are the RoadSave Service Level Commitments?:

2.15.1. The claim is activated once you have registered it with Pothole Assist. Thereafter, there will be a 5 (five) – 20 (twenty) Business Day turnaround period from the time that all supporting documentation has been received to get an initial response from the relevant road agency. Please note that it can take from 6 (six) weeks to 6 (six) months to get an outcome on the claim.

2.15.2. In the case of Motor Expert service:

2.15.2.1. Provide advice on a quote / repair that you may not quite understand or act on your behalf to determine that the correct diagnosis has been carried out and/or negotiate better service and replacement/repair costs through collective bargaining, regarding:

2.15.2.1.1. labour rates on service and repairs;

2.15.2.1.2. parts discount;

2.15.2.1.3. utilisation of alternative parts, where applicable;

2.15.2.1.4. tyres alignment and balancing;

2.15.2.1.5. technical advice on purchasing a vehicle suitable for your tastes, lifestyle and budget; and

2.15.2.1.6. information about expected running / maintenance costs of a particular vehicle / model. This could greatly assist the purchaser with the vehicle purchase decision.

2.15.2.2. Defining each and clarifying the differences between the following:

2.15.2.2.1. mechanical breakdown warranty;

2.15.2.2.2. manufacturer warranty;

2.15.2.2.3. service plan;

2.15.2.2.4. limited maintenance plan;

2.15.2.2.5. full maintenance plan;

2.15.2.2.6. advice whether service, maintenance and repair costs are within Industry recommended guidelines;

2.15.2.2.7. options regarding where a vehicle can be serviced and / or repaired at the Member’s convenience simply by using our location based services, and sending you the contact details of the repairers in your area;

2.15.2.2.8. what to do to ensure that the manufacturer warranty / service plan / maintenance plan remains valid;

2.15.2.2.9. assistance in trying to resolve an unsatisfactory situation with a manufacturer / dealer / repairer; and

2.15.2.2.10. how to approach selling a car privately by offering an updated Retail and Trade price for your specific vehicles model and make.

2.16. Limitations:

2.16.1. Motor Expert shall operate only for the duration or period that the payment has successfully been received.

2.16.2. The services provided by the Motor Expert Service are strictly and specifically limited to the list of services as detailed in Benefits. This list represents the full and complete list of services provided. Please note that no other services will be provided by the Motor Expert Service. 

2.16.3. Motor Expert is an advisory or action service only. It is not a resolution service. Therefore, it is neither responsible nor liable for the resolution of any matters whatsoever. While every effort has been made to ensure that information/advice provided is correct – no responsibility will be accepted for negative consequences as a result of the taking of the advice offered. The final decision lies solely at the discretion of the Member, and RoadSave will not be held responsible for any actions taken thereafter.

2.16.4. RoadSave will not arbitrate in any dispute relating to any matter between the Member and any other party.  

2.16.5. In the event that Motor Expert is unable to provide advice on a specific matter, the Member may be referred to an appropriate institution/party believed to be equipped to provide advice to the Member. Motor Expert will not be held responsible or liable for any negative consequences that may arise out of such advice. 

2.16.6. The Member shall not assign any of his/her rights and obligations hereunder to any other party, save with the prior written consent of RoadSave and solely at RoadSave’s discretion.

2.16.7. RoadSave shall have the right to assign all of the rights and obligations under these Terms and/or the RoadSave Service(s) or to delegate all or some of their obligations or to cede all or some of its rights hereunder, but not to the detriment of the Member.

2.16.8. There is no limitation to the number of times a Member may utilise the Motor Expert Service. (Membership validity is reliant on successful payment).

2.16.9. RoadSave is not liable for any vehicle assessment costs for any assessment it may recommend. The cost of assessment is for the Member’s account.

2.17. Member’s responsibility:

2.17.1. The Member is responsible for the provision of accurate and truthful information to RoadSave when utilising the Motor Expert Service.

2.17.2. In matters that involve a Vehicle Manufacturer or Manufacturer-Franchised Dealer:

It is important that the Member adheres to Manufacturer-recommended guidelines with regard to every aspect of the Vehicle, including, but not limited to:

2.17.2.1. service requirements; and

2.17.2.2. vehicle application, etc.

2.17.2.3. Such adherence may increase the Member’s chance of success in any matter in dispute.

2.17.3. The Member must retain all applicable receipts and records in the event of any relevant matter that is referred to the Motor Expert for advice. These may be referred to in the specific matter, and in the event of a dispute, may increase the Member’s chance of success.

2.17.4. RoadSave may deem it necessary to recommend an independent assessor to inspect the Member’s vehicle to establish greater detail regarding a specific mechanical situation. It is the Member’s responsibility to ensure that the applicable vehicle is made available for assessment. Please note that the cost of assessment is for the Member’s account.

Please note: No responsibility will be accepted for negative consequences as a result of the taking of the advice offered by the independent assessor. The final decision lies solely at the discretion of the Member, and RoadSave will not be held responsible for any actions taken thereafter.

2.18. In the case of Roadside Assistance/Security services. Assistance will be provided on a Member-to-pay basis in the following incidents:

2.18.1. Where the first payment for the subscription has not been received and/or where the subscription which includes Roadside Assistance/Security has not been active for more than 3 (three) days and/or where the account is in arrears (eg debit order not received/reversed). This prevents potential misuse.

2.18.2. Costs incurred for assistance following an attempted theft, or hi-jacking will be for the Member’s account. Members will be advised that these costs need to be recovered from their insurance company directly.

2.18.3. Vehicles not registered on the contract and or policy. The cost of repair of parts, such as new batteries, tyres, locks, keys, etc.

2.18.4. The cost of towing or repairs if RoadSave did not request the service.

2.18.5. Vehicles not registered under the Road Traffic Act or similar legislation applicable in South Africa.

2.18.6. Vehicles that are un-roadworthy or clearly in a state of neglect.

2.18.7. Recovery of a vehicle, i.e. any costs incurred in order to move a disabled vehicle into a position to facilitate a tow.

2.18.8. Any damages that may be caused by external factors i.e. potholes, road works etc.

2.18.9. IMPORTANT: Roadside Assistance is limited to 2 (two) incidents per annum per individual. This includes instances where one individual has signed up for packages which includes Roadside Assistance on different occasions during the same year.